Book a Property Valuation
Plumstead t: 020 8316 6616
Thamesmead t: 020 8312 4111
Management Office t: 020 8311 9766
e: sales@hi-residential.com & lettings@hi-residential.com



Tenants Information

We let and manage a variety of furnished
and un-furnished properties throughout
the areas of South East London.




At hi-residential, we let and manage a variety of furnished and un-furnished properties throughout the areas of South East London. As members of the Property Ombudsman and the Office of Fair Trading all security deposits are held in a designated Deposit Account and are fully protected under a government scheme.

Our site contains a constantly updated register of rental property in South East London. In order to receive a regularly updated list of our available rental properties, please register and we will contact you with details of new properties to suit your specified requirements. We have a state of the art software package that automatically updates all properties to you weekly via email, also letting you personally change your requirements at any time, giving you real-time changes to your property search with us, you also have the choice to unsubscribe at any time once you have chosen your dream home.

For more detailed information or appointments to view please contact us.


Tenants Guide

Although Letting Agents have different procedures; this guide is intended as a general overview to assist you when renting a property. We have set out below a few significant pointers to assist you.


Your Offer

Once you have found your suitable property, you will be in a position to make an offer to the Landlord for consideration. Please note that any offer you make would be subject to you fulfilling our reference criteria.

At this point, you will be requested to provide a RESERVATION FEE which holds the property for you. However, if the Tenancy Agreement is not signed by you (the Tenant) within 7 to 14 working days after receipt of your application, the Landlord reserves the right to re-offer the property. In these circumstances or, should your references prove unsatisfactory, the reservation fee would be non-refundable.


Agreeing the let

As soon as your offer has been accepted by the Landlord; we will give you reference forms and draw up the relevant documentation which will form the basis of the agreement between you and the Landlord.

You will expect to provide:

  • Identification/proof of residency All tenants must show proof of address. Only the following forms of identification are accepted:
    Utility bill (less than 3 months old)
    Full driving licence
    Council tax bill (less than 3 months old)
    Mobile phone bill (less than 3 months old)
  • References The reference company will contact your employer and your landlord (if you are in rented accommodation already). Your previous employer will also be contacted if you have recently changed jobs. If you are self employed we will need to contact your accountant. A credit check will also be conducted. To assist in collating the necessary references, it would be advantageous for you to warn the above individuals in advance that references are required as these can be returned to us within a matter of a few days, barring any delays.

    Occasionally, a Guarantor will be required if, for example the tenant is working for an agency: has been working abroad in the previous 6 months; the tenants income falls short of our criteria or the tenants employment is changeable. All tenants should be able to provide a guarantor and should the tenant be unable to provide one, we will decide that the tenant has withdrawn their application. The tenant will therefore forfeit their deposit.

How much do I need to earn to be considered for the property?

To pass the referencing you will need to earn at least 2.5 times the yearly rent.


Tenancy agreement

An appointment will be arranged with you to visit our offices to sign the Tenancy Agreement when all references have been received. The Landlord/Agent will also be asked to sign their copy of the document.


Rent and Deposit

You will be required to provide the agreed sum of rent and deposit before taking possession of the property.

The deposit is required for the full tenancy against loss, damage or charges payable at the termination of the tenancy. The deposit will be 6 weeks rent. The deposit will be held by the TDS who are fully bonded. It is returnable in full at the end of the tenancy subject to final inspection of the property and it should be noted that deductions will also be made for cleaning should the property (and garden areas) not have been left in a satisfactory condition.

Rent is to be paid monthly in advance commencing on the first day of the tenancy and then on the same day each month thereafter. The preferred method is by bank standing order. We charge a property administration fee of £100 & £50 per person for references applied for including guarantors.


Check in and inventory report

If we manage a property we will arrange a convenient appointment will be made with the Inventory Clerk to carry out a Check In report to coincide with your move in day.

All information is provided in good faith, it does not replace the advice of a qualified legal advisor. We will accept no responsibility for any inaccuracies.


Other point of interest

  • The tenant will be responsible for insuring their own possessions
  • The tenant will take over all utilities such as Gas, Electricity, Water/sewage charges, Council Tax and telephone upon moving into the property and will be responsible for contacting the relevant suppliers accordingly prior to commencement of the tenancy.
  • The Landlord is responsible for any repair/maintenance problems to appliances etc. but the Tenant is responsible for any breakages which should be reported immediately.
  • Decoration of the property must only be done with your Landlord's permission.
  • No pets are allowed unless Landlord has given permission.
  • Reasonable notice should be given in the event that the Letting Agent/Landlord wishes to inspect the property outside pre-agreed times. It is usual for the Agent to inspect the property at least twice during the term of your Tenancy and the Tenancy Agreement should cover this eventuality.
  • Should you wish to quit your tenancy earlier than the agreed term, you will be liable for all rent until the end of the agreed Tenancy.
  • Letting agents generally encourage Landlords to employ a professional inventory agent to conduct the inspection and produce a report as to the condition of the interior at the beginning of the Tenancy and again at the end, but this is not obligatory. In most cases, the deposit will be returned once any damages are ascertained by the Tenant/Landlord/Inventory Clerk and appropriate deductions agreed.
  • The most common type of Tenancy Agreements is the assured short hold used for 6-12 month lets and usually takes the form of a standard contract between both parties.
  • The Letting Agents will deal with the property viewings, references, agreements and getting you moved in. If the agent has been instructed to manage property then you will normally report any repairs or queries to them. If not, then you will deal directly with the Landlord.
  • You require a professional service and, as such, hi-residential is a member of a recognised body such as Property Ombudsman. This ensures that professional standards are met, for example, the correct tenancy agreements is used, proper procedures are in place for reporting and dealing with repairs, gas safety checks are conducted and a bonding scheme is provided to protect your deposit.

Recently Added Properties

Check mortgage eligibility online